I build things that hold up under pressure: cloud infrastructure, security tooling, and the kind of technical support that turns a customer's worst day into a resolved ticket. I'm a Technical Support Engineer at Verint, supporting enterprise fraud and security platforms. Before that, I was a Cloud Support Specialist at Akamai, handling DDoS alerts, compromised account remediation, and database recovery for 500+ global customers. On the side, I'm building SecureByDefault.io, a practical cybersecurity and IT education platform focused on real-world skills, troubleshooting, and hands-on learning.
I'm a Cloud & Cybersecurity Engineer based in Raleigh, NC, with experience across enterprise cloud platforms, fraud and security systems, and real-world incident response. The common thread in my work is keeping complex systems running under pressure and communicating clearly when things go wrong.
At Verint, I'm a Technical Support Engineer for enterprise Fraud & Security platforms. My days go to root-cause analysis, log forensics, and working with engineering on the toughest problems customers escalate. Before that, I spent 2.5 years at Akamai as a Cloud Support Specialist, where I triaged DDoS alerts, remediated compromised accounts, and restored database availability for 500+ global customers while holding a 90%+ satisfaction rating. Earlier in my career, I worked on network infrastructure at AT&T and hardware systems at Woven by Toyota.
I'm also a husband and a father of five, and I built SecureByDefault.io to make technical learning more practical and approachable. It focuses on real-world cybersecurity, IT support, Linux, cloud, career development, and hands-on skills that people can actually apply on the job.
Skills built over years of cloud support, network engineering, and cybersecurity work, solving real problems in production environments.
Open-source security tools, hardening configs, and incident response resources, built from real operational experience.
"Ron is someone who I have a ton of respect for. He often rose to the occasion to handle new tasks in a rapidly evolving environment, and never made a fuss about it. I often thought of Ron as someone who quietly performed better than many realized because he operates without fanfare or commotion. Dependability and integrity are essential traits in any workplace, but especially so in a remote environment. I absolutely recommend Ron for any team that feels the same."
I'm open to Cloud Security Engineer, SOC Analyst, and Cloud Support Engineering roles where I can put my incident response experience and security mindset to work at scale. I answer every genuine message, whether it's a role inquiry, a question about something I've written, or a project worth discussing.
You can also reach me through SecureByDefault.io. Subscribe to the newsletter or reply to any issue I send. I read every response.
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