About Me

Hi, my name is Ron Mercier. I am a Cloud, Linux and Cybersecurity enthusiast with a passion for learning, customer advocacy, and incident resolution. Proficient in Linux-based cloud platforms, Microsoft Azure, AWS, and Akamai; I specialize in resolving complex technical issues, achieving over 90% customer satisfaction. My skills include network configuration, database administration, vulnerability management, technical troubleshooting and incident response.

I have a proven track record of analyzing data, enhancing system reliability, and streamlining processes. My expertise also extends to troubleshooting technical issues, creating user-focused resources, and leading projects that exceed expectations. Known for strong communication skills, I effectively translate complex technical concepts into actionable solutions for diverse audiences.

    Current Skills:
  • SQL
  • Web Development
  • Data Analysis
  • Incident Response
  • Project Management
  • Linux administration
  • Database Managment
  • Technical troubleshooting
  • Governance, Risk and Compliance
    Software I used:
  • AWS
  • Azure
  • GitHub
  • Intellij
  • PostgreSQL
  • Wireshark
  • Google Workspace
  • Visual Studio Code
  • Microsoft Office 365

Experience

Ron Mercier
Cloud and Cybersecurity Professional
Profile
Experienced Cloud Specialist with expertise in Linux-based cloud platforms, such as AWS, and Linode. Proven ability to resolve complex infrastructure issues, ensuring over 90% user satisfaction. Strong foundation in computer science and cybersecurity. Adept at technical problem-solving and Customer Service.
Contact
Email
something@example.com
Skills
Jira

SQL

Linux

Python

Network administration and troubleshooting

Database Management

Ron Mercier
Education
2023 - 2025

Western Governors University

Master's degree in Cybersecurity and Information Assurance

2020 - 2021

Western Governors University

Bachelor's degree in Computer Science

Experience
September 2022 - December 2024

Akamai
Cloud Support Specialist

Resolved complex technical issues across networking, compute, managed databases, VMs, and storage for Akamai customers, achieving an over 90% satisfaction rating by providing solutions via support tickets, emails, and phone calls.

Collaborated with engineering, net ops, trust and safety, product management, and sales teams to advocate for customer needs, driving continuous improvement of cloud services and ensuring timely support to more than 500 users.

Leveraged expertise in cloud infrastructure to promptly address and troubleshoot customer issues, contributing to the development of FAQ materials and training manuals for enhancing end-user experience.

January 2022 - September 2022

Woven Planet - Toyota
Hardware Technician

Analyzed data from reliability tests, predicting hardware lifespan with 95% accuracy, enhancing product longevity.

Troubleshot system failures or bugs and provided solutions to restore functionality of hardware systems.

Maintained security configuration and software in systems and networks to sustain privacy and protection from attacks.

Managed imaging and software installations on over 50 autonomous vehicles, reducing setup time by 20%.

August 2016 - January 2022

AT&T
Senior Network Technician

Installed and upgraded voice-over IP, video, and high-speed internet services, enhancing connectivity for over 500 households, achieving a 98% customer satisfaction rate.

Connected with customers to provide first-hand demos of service features and functions.

Analyzed network performance for more than 500 residential and commercial customers, identifying and implementing improvements that enhanced speed by 20%.

Led a team of eight technicians to complete six fiber projects for AT&T on time and within budget and achieved 100% client satisfaction.

Interests
Basketball
Reading
Movies
Running

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